There’s no such thing as an average customer, which means there’s no such thing as an average customer experience. Once you understand the individual value of your customers, what makes them tick and how you can get them to respond, you can create customer contact strategies that will cut your costs, increase customer engagement results and transform your marketing results.
We can help you not only identify your high value customers, but also their propensity to buy other products or services from you. You’ll find out which customers are most likely to leave you, what you can do to prevent it, and identify the best places to spend your precious marketing budget.
We’ve helped companies such as Virgin Atlantic and P&O Ferries to really understand the different types of customer they have, and develop marketing strategies that speak to their different needs. The result? Happier customers, higher spends and increased profits.
Whether you’re looking for a new way of segmenting your base, or just want to get the most of your existing approach, we can help.