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Case Studies

Case Studies

How to Deliver the Complete Customer Experience

How to Deliver the Complete Customer Experience

Our work with Ageas demonstrated the power of an Engagement Hub. Harnessing the data – both online and offline – from across your business, it ensures that every aspect of your business is working from accurate, real time customer information. Watch our video below......

Costa and R-cubed shortlisted for Data IQ award

Costa and R-cubed shortlisted for Data IQ award

Coffee.  Analysis. What do they both have in common? The answer is that they both get us out of bed in the mornings.  It’s what we live for. So imagine our delight when we were given the task of diving into the Costa Coffee Club data to maximise the returns from their...

Case Study – Destinology

Case Study – Destinology

How to build a Single Customer View in record time. Destinology are experts in providing luxury tailor-made holidays to exotic worldwide locations, such as Thailand and Dubai. But the lack of a SCV was holding back their potential. So they asked us to join their data...

Case Study – Ageas Insurance

Case Study – Ageas Insurance

Helping Ageas join up their marketing for better results. As one of the UK's leading insurers, Ageas operate in a tough marketplace where opportunities to talk to customers are limited. So they knew they needed to make every interaction count and improve the customer...

Case Study – Tenpin

Case Study – Tenpin

Increasing engagement through marketing automation. Ten were looking to grow their business through a greater focus on the customer. They asked us to dive into their data and and help drive a new customer strategy. Read the case study here.

Case Study – Virgin Atlantic

Case Study – Virgin Atlantic

Find out how Virgin Atlantic‘s real-time marketing increased ancillary sales by up to 30%. Sales of extras - such as extra luggage allowance or reserved seating - are an important revenue stream for airlines. So when Virgin Atlantic asked us how they could improve...

Case Study – P&O Ferries

Case Study – P&O Ferries

See how we helped maximise ROI with automated marketing for P&O Ferries. P&O Ferries needed to understand the incremental impact of all their marekting channels. Read our case study to find out what they learned. Read the case study here.

Case Study – Diageo

Case Study – Diageo

See how web interactions rocketed, social media engagement rose by 60% and email responses topped 28%. With hundreds of websites, Facebook fanpages and email campaigns, Diageo needed to find a way of measuring - and improving - the impact of their digital channels....

Case Study – Lands’ End

Case Study – Lands’ End

Do online customers need catalogues? Lands' End is classic catalogue business and its success has been built on the back of it. But in a changing world, they were keen to understand whether costs could be saved without losing sales. Read the case study here.

Case Study – Oxfam

Case Study – Oxfam

Find out how Oxfam gained an uplift of 20%. Oxfam came to us when they needed to better understand their database of donors. Read our case study below to see how we built a better segmentation, tailored messages to specific segments and grew the loyalty of their...

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