Right message, right person, right now...on every channel!
An Engagement Hub is at the cutting edge of customer driven marketing.
It brings all of your data together – both online and offline – and puts it at the heart of your business. It then sends it out across your business, ensuring that every touchpoint is using exactly the same data and delivering the right experience for every customer. This means every individual customer gets the most appropriate experience possible.
It can personalise your website based on who is browsing it right now, changing content and offers seamlessly. It can provide prompts to your call centre agents as to the next best action for each and every customer. Every time a customer interacts with you, through any channel, they’ll get the ideal tailored experience for them. And all in real-time.
In short, an Engagement Hub makes sure that every channel delivers the right message, right person, right now.
Watch our short video here for a quick introduction to what an Engagement Hub could deliver for you.
Enhancing the Customer Journey
– One Step at a Time
STEP 5 – Dormancy and Retention
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Enhancing the Customer Journey
– One Step at a Time
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